General conditions

1) Terms of booking :

When you request a booking, we will send you a pre-reservation e-mail.

Your rental will be definitively confirmed once you have paid a deposit of 20% of the rental price.
The balance must be paid 30 days before arrival.


2) Conditions and cancellation fees:

More than 30 days before arrival: the deposit remains acquired

From 30 to 15 days before arrival: 75% of the amount of the stay remains acquired

From 14 days before arrival: 100% of the amount of the stay remains acquired.


3) Check-in / Check-out:

The stay starts at 5 pm and ends at 11 pmThe transfer from the airport to the accommodation is not included in the price. It is essential to rent a car.The arrival time and the flight number must be specified in advance for the organization of the reception of the tenants.


4) Aditionnal Costs:

End-of-stay cleaning fees are included in the rental price. The tenant agrees to return the villa in the same condition as it was rented to him. If this is not the case, a deduction of € 250 from the deposit will be made on the day of check-out.

If the customer does not wish to proceed with the cleaning, he can pay the end-of-stay cleaning option of € 250.

  • Tourist taxes of € 1.30 per day and per person over 18 years old are to be paid on the day of arrival.
  • The villa can accommodate a maximum of 8 people. After acceptance by the owner, the provision of an additional extra bed costs € 15 / day. These costs are to be paid with the balance.


5) Deposit : 

The deposit of €2,000 for the Palm Villas and €4,000 for the Eden Roc Villas is not included in the rental price. It must be paid on site by pre-authorisation on the credit card on the day of arrival by bank transfer after a full inventory has been taken.

Please report any discrepancies within 24 hours.

After this time, no complaint will be taken into account.

The security deposit will be returned at the end of your stay, once the inventory has been completed.
A deduction from the deposit may be made at the owner's discretion in the event of missing and/or broken items or missing or stained linen.
If the damage caused is estimated to be greater than the deposit paid at the beginning of the stay, the owner of the accommodation will open a claim, if necessary involving the insurance companies of the various parties.



6) Rules of use:

Villas in Palm Villas have a capacity of 10 person maximum (6 person for the Villa Azura). An extra bed is available for 15€/day. The additional coast will be paid on the day of the arrival.

No additional occupants will be accepted without the express permission of the owner.

The tenant uses the premises as a temporary vacation home, to the exclusion of any commercial or professional use.

Any total or partial sublet is prohibited.

The tenant respects the rules of neighborhood and the normal rules of life.

Any annoying noise, caused without necessity or due to a lack of precaution, is forbidden day and night, by their intensity, their duration or their repetitive nature, whatever their origin;

After 10 pm from Monday to Saturday, Sundays and public holidays from 12h

* A tolerance is granted for January 1st, the music festival, the national holiday and the annual festival of the commune.

 Failure to comply with this clause will result in a deduction of € 500 from the deposit.

7) Affectation:

The company BGI SARL reserves the right, in case of major problem, to assign to the tenant another villa offering equivalent services, without modifying this contract or its price.


8) Responsibility:

The accommodation is provided by the owner, who undertakes to deliver it in a perfect state of cleanliness and maintenance, as described on the website. However, it cannot be responsible in case of theft, loss, accident, damage, or other problems that may occur about all tenants or their property.

Tenants are therefore invited to take out insurance.

Once the reservation has been confirmed, the provider guarantees the rental in accordance with the reservation contract.

In case of default or in case of inability to provide the service by the owner, the owner agrees to rent another villa offering at least the same qualities of service in a similar environment.


9) Nuisances caused:

The client has the obligation to ensure that the tranquility of the neighborhood is not disturbed by its fact especially around the pool.


10) Hazards

The owner cannot be held responsible for damages suffered in case of strike, cancellation of flights, or nuisance caused by events located next to the rented property such as receptions, work or other.


11) Child safety:

The villa has a pool secured by an alarm to European standards.In all cases, tenants are solely responsible for the vigilance and safety of the children accompanying them.The owner cannot be held liable in the event of an accident.


12) Jurisdiction in case of dispute:

The competent jurisdiction in case of litigation is the mixed court of Fort de France.This agreement is subject to French law.